Company: This website and online store is owned and operated by Vintage Gold Watches, a Partnership based in Westbourne Gardens, Bayswater, London W2 5NR. The Vintage Gold Watches contact email address is: firstname.lastname@example.org.
Payment via Credit or Debit Card: Payment by credit or debit card is welcome. We will use Paypal to take your payment using any credit or debit card. You will not need a Paypal account if you do not happen to have one, you simply checkout as a “Guest”, which will take you straight to a secure and private area of the Paypal website, where Paypal will ask you for your credit or debit card details. We at Vintage Gold Watches will never see these details and so there is no risk of us losing them. You will also benefit from the additional security of having both your credit card company and Paypal to act on your behalf should something go wrong with the purchase or delivery. In addition to being ‘belt and braces’ secure, this also has the great advantage of being the fastest way to pay, wherever in the world you happen to be.
Payment via UK Bank Transfer: We encourage our UK based customers to pay by UK bank transfer. This is becoming a very popular method of payment, particularly if you use Telephone or Internet Banking. you simply request our bank details ie our account number and sort code via email, then provide these to your bank by telephone or your Internet bank account, or even face to face at your bank, along with the transfer amount and your bank will usually make the transfer immediately, although sometimes it can take longer. By paying via this method, we can pass on the saving in transaction charges of 3% to you.
Payment via International Bank Transfer: This is also known as a Bank Wire Transfer and similar to a bank transfer within your own country, except your bank will request our IBAN number and our BIC /Swift Number. By paying via this method we can pass on the saving in transaction charges of 3% to you.
Sale or Return Policy: We offer a ‘No Quibble Sale or Return’ policy. This means that in line with ‘Distance Selling Regulations’ you may order and pay for any item advertised on this site and keep it for up to 14 days before returning it safely to us, should you decide not to keep it. Vintage Gold Watches will then issue a refund within a one week, during which time the watch or accessory will be checked for any signs of damage, misuse or wear. If the item cannot be immediately re-advertised, we reserve the right to make an appropriate deduction from the refund. Please note, if you wish to return an item you must contact us to request a returns authority reference number and details of our Secure Returns Delivery Address.
If an item is bought directly from us during a visit, then ’Distance Selling Regulations’ and our ’No Quibble Sale or Return’ policy will not apply unless specifically mentioned on the sales receipt.
12 Month Warranty: We offer a 12 month warranty on the movement of every watch we sell. Our warranty will state that “if the movement breaks or becomes any less accurate than ±30 seconds per day, we will undertake to repair the watch in our workshops free of charge”. The watch must not have been damaged or abused in any way or have come into contact with water. The watch must be returned to our offices packaged very safely and by secure means, insured and signed for upon delivery. If you wish to return a watch, please contact us to request a returns authority reference number and details of our Secure Returns Delivery Address.
Please note however, if any discount is applied at the request of the customer, then no warranty will be included unless specifically detailed on the sales receipt.
Lifetime Authenticity Guarantee: This is applied to every watch we sell. If a watch proves to be anything less than 100% genuine, authentic and original, Vintage Gold Watches, London, will offer you a full refund, at any time. This is because if we make a mistake, we would like to be the first to know!
Vintage Gold Watches is fortunate to have on hand, the services of a highly experienced watchmaker, who takes his responsibilities very seriously and checks the authenticity of every watch presented for sale on this website. When you buy a watch from Vintage Gold Watches, you can buy with 100% total confidence that we will stand behind every watch we sell.
Delivery Policy: Delivery to any UK destination is free of charge and Vintage Gold Watches aims to despatch each order within one working day of receipt of cleared payment.
All UK deliveries are made using Royal Mail’s ‘Special Delivery’ Next Day service. Each package travels through a secure Royal Mail network which is separate from the regular post. The progress of each package is monitored at every stage via a bar-code tracking system. Accordingly, the Royal Mail guarantee that your delivery will arrive between 9am and 1pm on the next working day.
A ‘Get It Fast’ service is also offered whereby your order will be delivered within the UK at or before 9am next day. The cut-off for this service is 2pm. This does require an order to be received before 2pm along with cleared payment. An extra charge of £25.00 will apply for guaranteed delivery next day by 9:00am.
Otherwise, our normal service is to pass your consignment to the Royal Mail within one business day of receiving the order, for delivery the next day by 1:00pm. Note, this includes a final visual inspection and electronic test of the watch and possibly final calibration if necessary. If we are not 100% happy with the watch at this point, we would rather hold it up for a short while to attend to the problem, rather than send it out. This may introduce a delay of up to two days.
All International deliveries are made by FedEx, as this has been found to be the most reliable and secure service available. FedEx worldwide delivery is 5 days max., but often much quicker, typically one to two days to Europe, USA and Canada. While this is fast and secure, it is also one of the more expensive services available and can cost with full insurance are £110 per delivery. Vintage Gold Watches subsidises this cost by charging our customer a maximum of £45 per delivery. Vintage Gold Watches reserves the right to decline delivery to certain countries as advised by FedEx when these present overly high risks through loss or fraud. From time to time Vintage Gold Watches may elect to use another courier for some destinations. International delivery is generally completed within 5 working days of order and cleared payment.
All our deliveries are insured independently for loss or damage.
All delivery times and dates are estimations.
Please note, for deliveries outside of Europe, Vintage Gold Watches of London, are not resposible for import duty which may be charged by Customs at the point of entry into your country. However as all the watches we sell are vintage, typically 50 -60 yrs old these charges are not as high as they would be if you were buying a new or nearly new watch. Please ask us for help and advice in advance of purchase and we will do our best to help you with this.
Please note your delivery must be signed for by an adult (defined as person aged 18 or over) who lives at your address. Please also note it is your responsibility to ensure that your package is intact before signing for it, as once signed for, responsibility for the package is transferred to the customer and all liability for loss, damage or theft is transferred from Vintage Gold Watches and the delivery service to the customer at this point. Any parcel which has been damaged or tampered with should not be signed for and delivery must be refused.
Return Postage: The customer is liable for all return postage costs and adequate insurance costs, unless this is agreed in some durable form by a Vintage Gold Watches representative.
Collection: Watches may be collected by prior appointment from our offices in Bayswater, London W2. Watches will not be available for collection without an appointment. Our safes are time-locked from Friday until Monday during which time the staff have no access to our stock. A weekend appointment must be confirmed by the close of business on the previous working day. We don’t want you to have a wasted journey, therefore an appointment is advised.
Fraud Screening: Vintage Gold Watches may carry out its own internal anti-fraud checks, including the right to contact you at any time, prior to dispatch of the item, in order to obtain a landline and/or business telephone number, which may be used to contact you directly and/or check against publicly available records to confirm details given by the buyer.
Vintage Gold Watches may, at its sole discretion, refuse to process and/or cancel orders if the customer cannot be contacted and/or Vintage Gold Watches might reasonably suspect that the transaction may be fraudulent. Vintage Gold Watches further reserves the right to dispatch items to the customer’s home and/or business address (on receipt of an email confirming the same, sent from a home or business email address). Vintage Gold Watches is not under any obligation to dispatch to an alternative delivery address requested by its customer without this information.
Thank you for fully reading our Terms & Conditions.